Privacy Policy

1. Who we are

Vaibhav Edibles Private Limited is a company incorporated in India with CIN U15146UP2003PTC027257. Our registered office is at 24/40, Jain Vihar, Birhana Road, Kanpur, Uttar Pradesh - 208001, India. For any privacy-related queries, write to us at the address listed on our Contact page.

2. Information we collect

We only collect information you choose to give us, plus a limited set of non-identifying technical data needed to operate the site.

• Information you submit. Name, company, designation, email address, phone number, country, product or grade of interest, intended end-use, indicative volume, and any free-text message you include in an enquiry, sample request, or RFQ.
• Communication records. Emails, call logs, and messages exchanged with our sales, technical, and customer-service teams.
• Technical data. IP address, browser type and version, device type, referring page, pages visited, and timestamps. This is standard server-log data used to keep the site secure and reliable.

We do not knowingly collect information from children. The site is intended for commercial buyers, partners, and adult consumers.

3. How we use the information

• To respond to enquiries, sample requests, RFQs, and similar communications.
• To process orders, prepare quotes, and supply product or shipping documentation.
• To maintain commercial records and meet statutory, accounting, and audit obligations.
• To operate, secure, and improve this website and our customer-service workflows.
• To send transactional or relationship communications (for example, order updates, document confirmations, or replies to a query you raised). We do not run general marketing campaigns from this site without your consent.

4. Legal basis

We process information on the basis of your enquiry or business relationship, the performance of a contract, our legitimate interest in running our business, and compliance with applicable laws. Where consent is required, we will ask for it.

5. Sharing

We do not sell, rent, or trade your information. We share it only with:

• Group entities and authorised employees who need it to handle your enquiry or order.
• Service providers acting on our instructions - hosting, email, logistics partners, freight forwarders, banks, auditors, and legal advisors - bound by confidentiality obligations.
• Government, regulatory, or law-enforcement authorities where disclosure is required by law or to protect our legal rights.

6. International transfers

Where you contact us from outside India, your information will be transferred to and processed in India. By submitting an enquiry from outside India you consent to such transfer.

7. Retention

We keep enquiry and customer records for as long as needed to serve the related relationship and to meet statutory retention requirements under Indian tax, company, and trade law. Server logs are retained for a short rolling period for security and diagnostics.

8. Cookies

This website uses only the minimal cookies and local storage required for the site to function. We do not use third-party advertising or cross-site tracking cookies. Most browsers let you block or delete cookies; doing so should not affect the basic content of this site.

9. Security

We apply reasonable administrative, technical, and physical safeguards to protect information in our possession. No internet transmission is fully secure, however, and we cannot guarantee absolute security.

10. Your choices

You can ask us to access, correct, or delete the personal information you have provided, or withdraw consent for any optional processing, by writing to us at the contact address on this site. We will respond within a reasonable period consistent with applicable law.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the site after a change means you accept the updated policy.

12. Contact

For privacy questions or requests, please use the address and email on the Contact page and mark your message "Privacy".